The WhatsApp channel is not part of the current pilot service (section 4 of the Terms of Service). It is also not switched on in the production service today, for any dental clinic account: this page describes how it works. Ask team@muveya.com about availability before you plan work around it.
What it can do today
Every step, message and error is described in WhatsApp operations.
The channel does not do anything else today. Orders, approvals, picking, dispatch, delivery and receipt of deliveries, moves between warehouses, corrections, counts and reports are done in the console. The channel does not answer free-text questions, and it does not read photos, audio, documents or stickers: sending one of those ends the flow in progress and shows the menu again.
How a conversation works
- Deterministic. The channel acts only on the option or button you tap and on your answer to the question it just asked. It never guesses what a message means, and no AI takes part in any step.
- Confirmation first. Nothing changes until you tap Confirmar (Confirm) on the summary card. Corregir (Edit) takes you back to correct the data; Cancelar (Cancel) ends the flow with no change.
- Same rules as the console. muveya checks your permissions, your warehouses and the current stock again when you confirm, exactly as it does for the console.
- One flow at a time. Each number has one active flow. Starting another option replaces it. A flow forgets its data 10 minutes after the last answer it accepted.
- No duplicates. A repeated tap on the same Confirmar button, or a message WhatsApp delivers twice, never records the operation twice.
Who can use it
Any active member of a dental clinic account can link their own number. What they can do from the chat depends on their permissions and on the warehouses assigned to them, which muveya reads again on every message:
A member limited to some warehouses only sees and uses boxes in those warehouses. A member with no warehouse at all cannot log consumption or receive stock. Permissions are granted in Team; see Team and Roles and permissions.
Link your WhatsApp number
A number is linked with a one-time code that belongs to you and to the dental clinic account that was active when the code was created. muveya then recognizes messages from that number as yours.1
Get your code
Obtain your one-time code as described above. It is valid for 10 minutes.
2
Open a chat with muveya
From the phone you want to link, open a WhatsApp chat with the muveya number. If you write anything that is not a code, muveya answers with the link prompt.
3
Send the code
Send the 8 characters as a message. Upper or lower case and spaces do not matter.
4
Check the answer
muveya confirms the link. From then on, any message shows the menu.
Link code rules
While a number is linked to an active membership, every message from it is handled by the menu or by the current question, and a new code is never redeemed. So a linked number cannot be moved to another person or another dental clinic account by sending a code. Write to team@muveya.com if you need that.
Unlinking and revoking
There is no unlink option in the chat or in the console yet. A link stops working, immediately and on the next message, when:- the member is suspended (Suspend access) or removed from the dental clinic account (Remove from clinic) in Team;
- the membership was suspended after the number was linked: even after Reactivate access, links from before the suspension stay closed, and the person must link again.
Languages
Today the channel always replies in Spanish (neutral Latin American), whatever the language the member uses in the console. English and Portuguese versions of every message exist in the product, and this documentation shows them next to the Spanish text, but the channel does not select them yet. Button and menu labels are therefore in Spanish too: Confirmar, Corregir, Cancelar.Privacy and security
- No costs, values or patient data. No message ever contains a cost, an order value or a patient or care reference. The channel never asks for them; do not send them in the chat.
- What messages contain. Box codes, supply names and SKUs, warehouse names, quantities, lot numbers, serial numbers, expiration dates and operation numbers.
- Built from records. Every reply is assembled from muveya’s records and fixed texts, never generated.
- Your number. muveya stores the number to recognize you. Audit records keep only a one-way hash of it, not the number itself.
- Short memory. The step you are on and its draft are kept for 10 minutes after the last answer the flow accepted. The id of each incoming WhatsApp message is kept for 24 hours only to discard duplicates.
- Verified origin. muveya accepts incoming messages only when its WhatsApp provider signs them; anything else is refused.
- Delivery ticks are not proof. WhatsApp’s sent, delivered and read states are used only to monitor the channel. They are never recorded as proof that stock was delivered or received.
- Access follows the membership. A suspended or removed member loses the channel at once, as described above.
What the system records
The operation number in each receipt is the id of the ledger movement. The same movement appears in the box history in the console; see Boxes.
What can go wrong
For every message of each flow, see WhatsApp operations.
Related pages
WhatsApp operations
Every conversation, prompt, limit and error reply.
Team
Grant permissions, suspend or remove a member.
Receive stock
The console reception, with presentations and more options.
Security and privacy
How muveya protects your data.