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Everything in muveya happens inside a dental clinic account (the API calls it a tenant). You reach it at console.muveya.com with a personal account: an email address plus a password, or your Google account. One personal account can belong to several dental clinics, and you choose which one you are working in after you sign in. There are two ways to get a personal account:
  • Create a dental clinic. You register, and muveya creates your account and a new dental clinic where you are the Owner.
  • Accept an invitation. Someone who manages a team invites you by email, and you join their dental clinic with the access they chose. See Accept an invitation.
The sign-in screens have no permission requirements: anyone can open them. What you can do after you enter depends on your role, your permissions and your locations. See Roles and permissions.

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Create a dental clinic

Who can do it: anyone with an email address that does not already have a muveya account. Where: on the sign-in screen, select Create a dental clinic (below New to muveya?), or open console.muveya.com/register. The screen is titled Set up your dental clinic.
1

Fill in the form

Enter Your name, Email address and Dental clinic name (the hint says Use the name of your dental clinic.).
2

Create the clinic

Select Create a dental clinic. The screen changes to Check your email and names the address the link was sent to.
3

Open the verification email

Open the email and select Verify email. Continue in Verify your email and choose your password.
The emails muveya sends you (verification, password) are written in the language the console is showing when you register. What the system records
  • Your personal account, not yet verified, with no password.
  • A new dental clinic with you as its only member, with the Owner role and access to All locations in this account and All warehouses in this account (including the ones created later).
  • A verification link that is valid for 24 hours.
Registration does not sign you in. You sign in after you choose your password.
A new owner starts with the permissions the Owner role includes: read and manage the catalog, manage team access and manage clinic configuration. Inventory, orders, approvals, deliveries and reports are not included in any role. Before you operate, open Team, select your own name and tick the permissions you need. See Roles and permissions.

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Verify your email and choose your password

Where: the link in the email opens console.muveya.com/verify-email.
1

Open the link

Select Verify email in the email. The console confirms the address and shows Choose your password with the text Your email is verified. Set a password for your account.
2

Choose the password

Enter it in New password and again in Confirm password. You can use Show password to check what you typed, and paste it from a password manager.
3

Save it

Select Save password. The screen shows Password ready. Select Back to sign in and sign in with your email and the new password.
Password rules: required, up to 200 characters, and it must pass a strength check. A weak password is refused with Check the entered values and try again. If you are choosing a password, use a stronger, unique password. muveya does not store your password: the identity provider keeps it.
The link is single use and the console removes it from the address bar as soon as it opens. If you reload the page or close it before saving the password, the link no longer works. Request a new one (next section): because your email is already verified, the new email is Set your password and its Set password button takes you straight to Choose your password. That link is also valid for 24 hours.
  1. On the sign-in screen, select Need to verify your email?. The screen is titled Verify your email.
  2. Enter your Email address and select Resend verification email.
  3. The screen shows If your account needs verification, an email is on its way. Check your inbox and spam folder.
On Check your email (right after registering) the same action is the Resend verification email button. The answer is always the same, whether or not the address has an account, so the screen never reveals who is registered. muveya sends at most one new link per minute for the same address; if you ask again before that minute has passed since the last link was sent, the request is accepted but nothing is sent. Each new link replaces the previous one.

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Sign in with email and password

Where: console.muveya.com/login, titled Sign in to your account.
1

Enter your credentials

Enter your Email address and Password.
2

Add your verification code, if you use one

If you set up an authenticator app (see Account security), open I have a verification code and type the six digits from the app in Verification code.
3

Sign in

Select Sign in. You land on Choose a dental clinic, or back on your invitation if you were accepting one.
Once your account has an authenticator, every password sign-in needs the code. Without it, or with a wrong code, the sign-in is refused with the same message as a wrong password: Check your email, password and verification code, if you use one. Then try again.
Rules and limits
  • The code is exactly six digits. Anything else shows Enter a six-digit verification code.
  • An account whose email is not verified, or whose password was never set, cannot sign in. The message is the same as for a wrong password, on purpose.
  • After 10 failed attempts for the same email from the same network within 15 minutes, sign-in for that email and network is blocked for 15 minutes: There have been too many attempts. Wait a few minutes before trying again. A successful sign-in clears the counter.
There is no “forgot password” screen yet. If you cannot sign in with your password, write to team@muveya.com.

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Sign in with Google

Where: Continue with Google, below or continue with, on the sign-in and registration screens. The button appears only when Google sign-in is available. While the console checks, it shows Loading sign-in options…. If the check fails you see Google sign-in is temporarily unavailable. You can use your email below. and a Try again button.
1

Start

Select Continue with Google and choose your Google account on Google’s page.
2

Come back to muveya

Google returns you to console.muveya.com/oauth/callback. What happens next depends on your account (table below).
You have 10 minutes from the moment you select the button to finish the whole round trip, including the screens below. A wrong authenticator code shows Check the code in your authenticator app and try again. If the attempt expired, start a new sign-in. You can try again within the same 10 minutes.

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Create a dental clinic with Google

This is the registration confirmation you see when your Google email has no muveya account yet.
  1. Check the Google email shown under the title.
  2. Enter the Dental clinic name (required, up to 200 characters).
  3. Select Create a dental clinic.
muveya creates your personal account and the dental clinic exactly as in Create a dental clinic, except that Google has already verified your email: there is no verification email and no password step, and you are signed in right away. Your name is taken from your Google profile (or from the part of your email before the @ when Google does not share it).
An account created with Google has no muveya password. Keep using Continue with Google to sign in.

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Choose a dental clinic

Where: console.muveya.com/workspaces, titled Choose a dental clinic with Select the dental clinic you want to work in. Your email address is shown under the title. After every sign-in you land here. The list shows every dental clinic where your membership is active. Each row shows the clinic name and an action:
  • Continue on the clinic that is already active in your session.
  • Enter on the others.
Select the row to work in that clinic. If you were sent to sign in from a specific page, you return to that page after choosing. A suspended or removed membership does not appear in the list.

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Switch to another dental clinic

  • On a computer, use the Dental clinic selector at the top of the sidebar. Choosing another clinic takes you to Home of that clinic.
  • From Home, select Choose a dental clinic to open the full list.
The switch applies to your session, so every open tab of the console follows it. A tab that was showing the previous clinic reloads its content and shows The active dental clinic account changed in another tab. Nothing you were entering here was sent: check it in this account before you continue. Select Close after you have checked.

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Change the language

The console is available in English, Español and Português. Use the Language selector:
  • at the bottom of the sign-in, registration and clinic selection screens;
  • in the sidebar, above your email address, on a computer;
  • in the top bar on a phone.
The console first follows your browser’s language (English when it is not one of the three) and then remembers your choice in this browser. The language does not change for other people. Invitation emails use the language the inviter chose in Email language.

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Sign out

Select Sign out. It is in the sidebar under your email address, at the bottom of the menu on a phone, and on the clinic selection screen. muveya ends your session on the server and returns you to the sign-in screen.

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How long a session lasts

  • A session ends after 30 minutes without activity.
  • A session ends 30 days after sign-in, even if you keep working.
  • A person who manages the team can end your sessions by suspending you, removing you or changing your role (see Team).
When your session ends, the console sends you to the sign-in screen. After you sign in and choose the clinic, you return to the page you were on. Nothing you had typed but not saved is sent.

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Accept an invitation

When someone invites you, you receive an email titled You’re invited to a clinic on muveya with an Accept invitation button. The link opens console.muveya.com/invitations/accept and is valid for 24 hours from when it was sent. A newer email for the same invitation replaces the older link.
Opening the link, verifying your email or signing in never accepts anything. You join the clinic only when you select Accept invitation on the review screen.
The first screen shows Join the team at followed by the clinic name, and This invitation was sent to a masked address (for example a***@clinicanorte.com) with the expiry date. It also says If you don’t recognize this invitation, don’t continue. What you do next depends on whether you already have an account.
1

Create your account

Select Create my account. muveya sends a second email, Confirm your email to join the clinic, and the screen shows Check your email: We sent a verification link to your masked address, Open it in this same browser within 10 minutes.
2

Confirm your email

In the same browser, open the email and select Confirm email. If it does not arrive, select Send the link again (at most once a minute).
3

Choose your name and password

The screen Create your account says Your email is verified. Enter your name and choose a password. Fill in Your name (up to 120 characters), New password and Confirm password, then select Create account.
4

Review and accept

Continue with Review and accept. After you accept, you are signed in to the new clinic.
For your security, an invitation stays open in your browser for only 10 minutes after each step, and never beyond its own expiry. If you take longer, the screen says Open your invitation link again (For your security, an invitation stays open only for a few minutes. Open the link from the email again.). Open the link from the invitation email again; it still works while the invitation is valid.

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Review and accept

The screen Review your access says that the clinic offers you this access. Nothing changes until you accept. and lists: Select Accept invitation. The screen shows You joined followed by the clinic name, and either:
  • Your access is active. You can enter now. with Enter, or
  • Your access is active. Sign in to enter. with Sign in, when your session could not be opened automatically. Sign in normally; the membership is already active.
If you were a member of this clinic before and were removed, accepting a new invitation brings you back with the access in the new invitation.

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Invitation messages

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Messages and what to do

These are all the messages the sign-in, registration and verification screens can show.

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What you cannot do yet

The console on production has no screen to:
  • reset a forgotten password;
  • change your email address or your name;
  • delete your personal account;
  • leave a dental clinic by yourself (ask a person who manages the team to remove you).
For a password, email or name problem, or to leave a clinic, write to team@muveya.com from the email address of your account. To delete your personal account, follow section 12 of the Privacy Policy, which names the privacy address that handles it. The sign-in and registration screens link to the Terms of Service and the Privacy Policy (they open in a new tab, in the console’s language). The console does not ask you to accept them in a separate step. See Security and privacy.

Account security

Set up an authenticator app and understand what it protects.

Team

Invite people and manage their access.

Roles and permissions

What each role and permission unlocks.

Troubleshooting

Fixes for common problems.